We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping above $150 to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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That's what I expected, price quality, delivery a little long but perfect packaging
Excellent container, the cat is happy and we for it too. Came to c-pb for 3 weeks, without damage, because very securely packed in plastic bag inflated by air. The goods were tracked, in general everything is super, thank you very much to the store!!!!
Large and beautiful tray
The tray is decent, it fits the overall interior. Cat appreciated)
A beautiful sorter, but very small, the board from the spreading of the filler slowly saves, A large cat will dry everything without problems.
Super!!
Cho that cat does not show interest. We will look further
Nice tray! A little more than I expected, but diagonally entered under the hanging toilet. Scoop has enough large holes, for wood filler will be ideal
Excellent in appearance tray! I liked both in appearance and in size
Cool pot, corresponds to the description and picture, packed perfectly, I recommend definitely. I hope that the cat will be pleased: both stylish and beautiful and roomy. ** The Cat about the pot will leave its review a little later...)
Delivered without damage, which my joy does not have! I bought for a parrot as a kopashilka. I'm sure this function will cope) Thank you all!
Fantastic litter box. Exactly as described! The store packed it with such care, it arrived all intact. I highly recommend this seller! My bunny is 1.7 lbs and it fits him perfectly!
very good sices and good quality
Лоток был упакован хорошо в пакеты с воздухом, но задняя прозрачная стенка и крепление для совочка лопнули - помог клей.
Купил туалет для кота. Оказался средним, хотя сначала думал, что он будет огромным. Коту понравилось. Туалет удобный и стильный. Нижняя белая часть и прозрачные борта плюс совочек. Решил проблему вылетания из туалета древесного наполнителя, когда кот капает. Был упакован в целлофан с пузырчатой плёнкой. Доехал без единой царапины и трещины. Хорошее приобретение.
Cool tray, very convenient, I advise everyone, brought in 2 weeks