SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping above $150 to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of doggopurr-fect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doggopurr-fect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice outfit !
Very good quality I recommend it takes more than a month in yegar
comme la description.tres mignon,fin , Pratique
M size, 2.3kg Pomeranian to close-fitting!
Excellent blouse (thin). On weight 1250 took the size of Xs. It came well.
Delighted with the cops, they're perfect.
Excellent fabric and size, we order size S, arrive sooner than expected
Это такие водолазки, у меня их две, оранжевая и голубая. Сфоткала для отзыва тоьько оранжевую, вторую где-то собака унесла. Прошита хорошо, нитки не торчат, запаха не было. Заказывала самый маленький размер, но на моей кнопке Йорке весом 1.6кг обе водолазки висят, учитывайте хозяева мини собак. А так не могу ничего плохого сказать, у нас много одежды с али и эти водолазки не самый худший товар. В целом к покупке конечно же рекомендую, достойно выглядит за свою цену, спасибо продавцу. Доставка за пол месяца, хорошо все упаковано.
This forradito inside of borreguito. It's super warm. I liked it a lot more than I expected!
Pretty well today get up costume letter A Just a bit late arrival at XS mouth tongue not seen with
Thin knitted blouse: oversize (does not fit strongly and in the sleeves is free). Pleasant to the touch. For stylish pets! On a 2,5 kg weight, the length on the back 24 cm took the size s. I sat down well! I came to the new post office for 14 days.
Fast shipping. Everything came up. Seller Thank you
I ordered the size of Xs for чихуахуа. All the ideal village, delivery was on time even despite the new year (New Year's holidays). I'm very glad, I recommend the store
Slightly small, with the size is not guessed, but the quality is good. Recommend.
Sent very fast very good quality well size
All rtpersonally)).. I recommend both blouses and the store))..
Great, thank you very much. The very kind store.