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Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping above $150 to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Really good Jeb.
Very sweet! Have a month it serviced :)
The bib really liked. Puppy (Spitz) put on without caprices. It's been three weeks. Thank you to the store for the fast and quality goods.
Cute yoga
Cool bib, there is a neck size regulator
As what described in the description, arrived a bit slow but it’s inevitable
Soooo cute! For reference my dog is 3.6 kg.
Very pleased and terrific
It's very nice, my cat got a little small but it brings 3 buttons to adjust.
Did the same as picture and shipping quickly grew. Fitted and or masked people immense adore! Caustic non fully okey. Single shorts hollow out animal for gift. Incredibly fond on off!
I was very pleased with the good quality, the poppers are quite secure also. Fits really well as I went solely off the sizing guide, thanks so much!
Drawstring cute tankini,, what people have ourself all Tiger Tops you owe,, extra cuteness will guarantee,.
Got the smallest for my cat. Amazing quality, arrived on time. Thank you
귀여워요 배송은 3주걸림
アヒルの
came quickly, nicely packaged. material is a bit thinner than what i expected, like a woven material. still very nice for what you pay for. has a zip tightining collar instead of a buttons/velcro. i have a 15lb cat and got a small, fits nice :)
So cute so ㅜ ㅜ ㅜ
My dog is 22kg and it is little bit small for her but it's okay. Super cute and great quality too!
Too beautiful, the necklace is not at all safe but does not remove how beautiful it looks, it is of good quality except the loop where the neck goes as it is not safe. I take about a month and 10 days to chile.
In 15 days I had the order at my house.