SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping above $150 to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of doggopurr-fect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doggopurr-fect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful and good quality. You can adjust the ring by moving it down the rope. A little time consuming, but works great! Love it!
One of the best shopping I 've ever done here. It came very fast and it's beautiful. By having several hooks you can also use it to tie two dogs or hold them on the wrist. It's chubby and the hooks are safe and it's very comfortable to the touch.
As you can see in the pictures. The quality is very good. The closures are strong. Wishing to use it
Delivered in two weeks)) in appearance and to the touch an excellent leash, I will see the quality in practice) store recommend.
Got it after someone recommend it to me. Was not disappointed. Great colour and fast shipping.
Very fast delivery, the product is beautiful.
Perfect! Same as in the photo. The anil move them with total ease so it's very easy to adapt as you want.
It took me a while to get here but it's perfect! It's tough and looks very pretty. I love it.
Good item. It has frayed after much use. Still usable.
Nice quality product, fast shipping.
Lovely item, super soft and very well made!
It took him a month to arrive. Each color is very nice
Beautiful! Good material and good os brooches! Same as description
Very pretty, a little massive but hey, I have small dogs
Excellent products, excellent store. It came fast, I highly recommend, thank you
Very nice product! Good quality! Thank you!
Super fast shipping and strap as in photo
I love itttt
I love this leash! It is everything I hoped for and more. The round clips fit perfectly around the rope, so you can easily pull it tight around your waist to take your dog running for example. But it also comes with two rings attached that are put into the spiral of the rope in such a way that you can FREELY MOVE THEM to whatever spot you desire which is so awesome!! The leash is really beautiful, the rope itself is super lightweight so it's mostly the weight of the metal that you're carrying. Possible downsides: it's probably best to not get it wet, I think the rope would soak up a lot of water. A bit of rain is probably fine but no swimming. And if your dog is still a puppy who bites their leash a lot I think this type of rope will start tearing quickly.