SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping above $150 to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of doggopurr-fect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doggopurr-fect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like the photo
Quality cord. Retainer from cheap leatherette. I do not know how it will fix when it is slightly stretched. Let's see. Otherwise all OK
Very pretty, looks like the picture.
Very fast wysylka, goods suits opisowi, recommend
5*
Nice feel.. a bit difficult to untie the leash but it’s gonna take a while to season out.
Very happy with the purchase. The strap is good quality looks tough (I still have to try it). I recommend L dog strap with wide neck as when you put it, it shortens a little.
Comply with the description and feels strong
He served for a couple of months. For our big dog is OK. Nice looking. In the pen began to break. They didn't fix it.
The leash is good, looks expensive-rich, with a strong appearance, it should not break (hang on it will not work, it will not stand). The order is satisfied, we will check in the case, maybe the dog will become calmer
Everything is fine! Fast delivery, accurate description. Many thanks to the store!
Great leads very strong, just the job
Very durable and quality
Very pretty, seems of good quality, small defect aside but not embarrassing. To see in time
Very good product, it is a good strap, tough and such a description and arrived very fast
High quality product. Fast shipping
Very well. Very very satisfied. Thanks
Nice and strong hold!
The leash is thick, but not very long. 1.8 m is the length of the entire rope, but given the neck circumference it will be shorter. Executed qualitatively.
The leash is good but short
Fast shipping, we carry with her and super agusto.
Very nice quality .. thank you
Everything is super.
Saw it on the picture is large dogs look but also available Think much thinner than durable is off.. But without neck line lead line only can walk with adapter in it's OK.
Perfect
품질좋고 가격 저렴해서 만족합니다.
отличный
Het is een erg mooie en stevige riem
Perfect quality and even the dog is happy with it. I bought three pieces for my large dogs and tested it today. This is exactly as described by Ali. Many thanks !!!
Amazing!high quality
Супер поводок,удобный и приятный на ощупь
Very nice Color, seems a little loose
buena calidad
Fits good for a dog with 29kg.
I liked the leash. Bright. Durable. It stretches a little. The option of udovka is good for a poorly controlled PESEL.
Nice leash, I think it will be good for my labrador. The colour is like on the picture.
Perfect for our dog (French Bulldog). However, it's a bit short. But perfekt for city walks.
Good product
Corresponds to the description
All perfect good quality Normal shipping 25 days. Thank you
Good product very happy
Excellent product, it came fast, the finishes are very good and the material looks very good. As shown in the description
Good leash.