SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping above $150 to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of doggopurr-fect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doggopurr-fect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's perfect!!! Came very well protected!!! I'm so happy and my little one too! :)
Beautiful perfectly packed and has arrived quickly to Spain! My doggie's gonna love it! Thank you❤️
Very cute. Very well packed. Everything came in one piece. Thanks!
I'm very pleased, the bowl is very cool) very high quality) came for 25 days. I hope my cat likes it too)
I loved them, they're super pretty, exactly like in the photos and the height of the dishes is perfect for my kittens. The dish and ears are ceramic, not plastic as I thought. Also, the detail of the spoon earmuffs I love. I am very satisfied with the purchase.
Arrived safely. It was packed into a styrofoam box. Bowls and spoons were of good quality and heavy.
Excellent bowls, beautiful, wooden. Fully correspond to the scripture. Previously I ordered such a single bowl for a cat. Now I ordered for another Kitty. It is convenient for animals to eat and drink, as the bowls are tilted. It's great that raised, do not need to bend. Thank you store!
Just a chulada. The article is as described. It arrived well packed, protected and quite fast. I add photos with dimensions.
highly recommend, great quality, looks amazing. cat loves it
Super good quality. In 20 days I had him at home.
Wonderful plates, large, very beautiful drawing, very satisfied!) 5 out of 5
Amazing just like the picture arrived on time.. I might purchase another one!
It came quickly unexpectedly in's days. It is of good quality and my cat likes it really. It looks really good. There are no unpleasant odors.
Super bol mes reçu ébréché dommage
Took 1 month and 2 days but arrived in perfect conditions. They are super cute and have a nice height. Would recommend! Kitty loves it and it came in the perfect time since she was spayed and the high bowls help her eat better!
Oh my god, that’s all I can say absolutely brilliant product (both bowls ceramic) fast delivery. Definitely recommend.
Very good bowls for cat ^ ^ medium size, good quality of ceramic. Wooden stand is stable and not too high-the cat is convenient to eat from it. Also in the set include spoons-ears, which you can put food. Bowls are separate, very convenient to wash.
We drove a long time. Delivery did not work, took in the mail. Packed in пенопластовые boxes. Bowls and ears are ceramic. The tree smells slightly like varnish. Expensive, but AI looks good. Kittens seem to be happy.