SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping above $150 to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of doggopurr-fect (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://doggopurr-fect.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Comfortable to hold. Doesn't cause abrasion on hand when my dog pull away suddenly.
The quality is excellent, I liked it very much
Ordered 11.11 came to the Post Office in Tomsk region 02.12. The leash is simply chic, perfectly sewn, handles with a soft insert, a powerful carabiner, heavy, threads do not stick out anywhere, the leash itself is wide, dense, I'm very happy!
GREAT QUALITY !!! IT TOOK 24 HOURS TO DISPATCH AND ANOTHER 14 DAYS TO ARRIVE IN THE UK !!! SO IT ARRIVED QUICK IN THE UK, SO THIS IS QUITE FAST ! I WILL DEFINETELY BE ORDERING MORE, AS THIS WAS JUST FOR A SAMPLE !!! THANK YOU VERY MUCH !!! BUT OVERALL GREAT QUALITY AND GREAT SERVICE !!! THANK YOU SO MUCH
Description exact. The leash itself is made perfectly. The purchase is very satisfied. Delivery to Moscow 19 days. The track was blinded at every stage.
I have rarely received such a good quality AliExpress product. The material is tough, reflects in the dark, well packaged, no odors, well-cooked and no-strings coming out, the metal looks strong and resists large dogs. In addition it is double material, so it is dog bite resistant and the best thing is that the handle is soft, so it doesn't hurt to wear the strap. I highly recommend! I'll definitely ask for my other dogs again.
The leash was bought for AMStaff. He came in perfect condition. Very strong, the handles are soft, with nylon edges and black carabiner. Wide enough and convenient to use!
Very happy with the item received, fast shipping, strap comfortable to touch and looks tough, my dog is medium sized and the truth that gives me "security" when I take him out for a walk.
Top quality very recommend
Conform to the description and very fast delivery! I recommend it.
They are fantastic, very comfortable in the handles and good quality. Happy with the purchase it took about 10 days.
Good quality! Comfortable to use!
Bought a puppy skill, very creamy, for large and medium dogs will be great. The length is the most.
Super product, super packing and fast lead time
I arrive fast and in good condition
7-8 besteld 14-8 binnen in nederland! wauw! zeer mooi product. top kwaliteit! bestel gerust van deze verkoper!
De super qualité et arrivée très rapidement merci
although I didn't receive the product due to delays from covid, the store's attention is excellent and returned my money without problems =)
Amazing quality, exceeded the expectations!!! The only small issue is that the handle is lower.
Complies with the description The wrist is soft Good quality